Secure, Comprehensive Support

QuantityWare customer support has three facets: a detailed knowledge base, modern service portal, with on-site assistance provided by certified consultants. Together, these three facets allow you to streamline your implementation and maximize the benefits of BCS in your business.

Knowledge Base

The best technical solution is not complete without good documentation.

We openly offer all reference manuals, release notes and general product information. In addition, we share our experience and knowledge through the provision of consulting and working papers.

All of these are freely available and can be searched through in our Knowledge Base.

Browse Knowledge Base

Service Portal

Support is channeled through the QuantityWare Service Portal, a single point of contact which provides a ticketing system and a secure upload / download path for information from and to the customer.

Customer contacts can be easily maintained, BCS licenses requested and delivered, and licensing information can be viewed.

Service Portal

Certified Consultants

QuantityWare is a software company and does not directly perform any consulting activities.

To fulfill customers’ project requirements, we rely upon constructive co-operation with our global network of certified consultants.

In the consultants area, information and details can be found for each, and filters can be applied allowing specific selection of consultants.

Certified Consultants

Measurement Standards

QuantityWare develops implementations of petroleum and natural gas measurement standards delivered within the BCS solution. QuantityWare purchases the relevant standards from the standard organizations which publish these standards.

All standards are subject to copyright and must be purchased by the organizations who use or refer to them. See QuantityWare Note 000008 in the Knowledge Base for purchasing information.

Further details on this topic can be found on our Measurement Standards page.

Measurement Standards