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Service Portal

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Your Support Hub

Support is channeled through the QuantityWare Service Portal, a single point of contact which provides a ticketing system and a secure upload / download path for information from and to the customer.
Customer contacts can be easily maintained, BCS usage keys requested and delivered, and licensing information can be viewed.
Access the Service Portal

 

Service Portal Guide

The QuantityWare Service Portal provides a wide range of functionality to our customers.

To support our customers in using the Service Portal, we provide an online guide. This provides both an overview of the Service Portal functionality, as well as detailed guides to using each of the areas of the Service Portal.

You can browse the guide using the button below:

View Portal Guide

About the Portal

Key Functionality

The QuantityWare Service Portal covers several key pieces of functionality:

  • SupportCentre – secure communication and document transfer with the QuantityWare team
  • DataLounge – downloading of software versions, CSPs, notes and custom patches
  • Systems Manager – request and generation of QuantityWare usage keys
  • Customer Profile – maintenance of customer and contact data

Benefits

The Portal provides the following advantages:

  • Secure (HTTPS-encrypted) communications and document transfer
  • Monitoring by multiple members of the QuantityWare team
  • Easily accessible history of past queries
  • In-line with good business practices (transparency and accountability)
  • Central point for communications, usage key management and software downloads

The portal should be the first place you visit whenever you have a question, issue or requirement relating to QuantityWare or your installation(s) of BCS.