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My Profile Overview

My Profile is the hub of your personal information within the QuantityWare Portal. It provides you with an overview of the information we hold on you alongside your system settings and allows you to modify all of these.

Accessing My Profile

You can access the Customer Profile as follows:

  • Click your name in the navigation menu (to the top right)
  • Select “My Profile”

The screen is split into two tabs:

  • Portal Details – View and edit your name contact details, change your password or request a new Portal username
  • Portal Roles – View a list of all roles you have across all organisations

Changing Your Contact Details / Password

To edit your Contact details, or change your Portal password, follow these steps:

  • Set your password, if required
  • Edit your Contact Details (names, phone numbers etc), if required
  • Click “Save Changes” in the Action Bar

Requesting a New User Name

Your Portal user name is the email address associated with your account.

For your security, we do not allow people to directly edit their Portal user name. This prevents malicious actors from editing your account login details without your knowledge.

If you need to change your user name – for example your organisation may have changed their domain name following an organisation name change – you can request a change as follows:

  • Click on “[Change…]” next to the “My Email / Username” field

The “Change Email / User Name” window will appear (see right).

  • Enter your name email address
  • Confirm your current password (for security)
  • Provide a brief description of why the change is required
  • Click “Request Change”

A ticket will be raised with the QuantityWare team, who will review your request and, once the change has been made, you will receive a confirmation email (to your new email address).

Use Old User Name Until Approved

While QuantityWare are reviewing your user name / email change request, you must continue to use your existing, old user name / email to log in to the Portal.

All communication from the Portal will occur via the old user name / email until the request is approved.

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