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Welcome

This is your hub for information regarding usage of the QuantityWare Service Portal (the “Portal”). Every area of the Portal is covered within our online guide, and you can browse this via the contents below.

Visit the QuantityWare Service Portal

Portal Overview

  • Portal Release Notes
    • Release Notes (V4 onwards)
  • Portal Overview
    • Key Functionality
    • SupportCentre
    • DataLounge
    • Systems Manager
    • Customer
    • Alerts & Notices
    • Usage Key Generation
  • Roles & Permissions
    • Role Permissions
    • Role Assignment
    • Permissions Matrix
  • Accessing the Portal
    • Signing Up
    • Requesting An Account
    • Logging In
    • Resetting Your Password
    • Changing Your Password
  • Using the Portal
    • Navigation Menu
    • Alerts Icon
    • Alerts Pop-Up
    • Action Bar
    • Portal Session
  • Purchasers
    • Purchaser Functionality
    • Adding a Purchaser
    • Removing a Purchaser

Portal Areas

  • Agreement / Contract Manager
    • Accessing the Agreement Manager
    • Modifying Agreement
  • Contacts Manager
    • Accessing the Contacts Manager
    • Editing Contacts
    • Adding a Contact
    • Removing a Contact
    • Requesting Contact Role Changes
  • Customer Profile
    • Accessing the Customer Profile
  • DataLounge
    • Accessing the DataLounge
    • Downloading a File
    • Changing the Software Filter
  • Invoices Manager
    • Accessing the Invoices Manager
    • Modifying Invoices
  • My Profile
    • Accessing My Profile
    • Changing Your Contact Details / Password
    • Requesting a New User Name
  • Reminders Manager
    • Reminder Types
    • Accessing the Reminders Manager
    • Select a Reminder Type
    • View the Reminder Editor
    • Editing Optional Reminder Dates
    • Editing Reminder Recipients
  • SupportCentre
    • Ticket List
    • Submitting a Ticket
    • Ticket Notifications
    • Opening a Ticket
    • Editing / Replying to a Ticket
    • Deleting a Ticket
    • Ticket Category List
  • Systems Manager
    • Accessing the Systems Manager
    • Adding a New System
    • Viewing a Usage Key
    • Archiving a System
    • Requesting a New Installation
    • Deleting an Installation
    • Productive Usage Key Extensions
    • Trial Usage Keys
    • Requesting a System Limit Increase
  • TUKR (formerly TLRF)
    • Overview
    • Important Details
    • Organisation Details
    • Contact Details
    • Target Systems
    • Usage Key Period
    • Request Contact and Comments
    • Confirmations & Submit
  • Usage Questionnaire (formerly License Questionnaire)
    • Overview
    • When to Complete
    • How to Complete
    • Next Steps
    • Viewing Completed Questionnaires

Search Portal Guide