Key Functionality

The QuantityWare Service Portal (“the Portal”) covers several key pieces of functionality:

  • SupportCentre – Communication with the QuantityWare team
  • DataLounge – Downloading of Software versions, CSPs, Notes and Custom Patches
  • Systems Manager – Request and generation of QuantityWare License Keys
  • Customer Profile – Maintenance of Customer and Contact data

The portal should be the first place you visit whenever you have a question, issue or requirement relating to QuantityWare or your installation(s) of BCS. There are several “roles” that are granted to various team members in your organisation, which permit / restrict access to various Portal functions. See Portal Roles for more details.

SupportCentre

The SupportCentre is single point of contact to communicate with the QuantityWare team– and the method used by the QuantityWare team to communicate with you.

You can raise tickets with us via the SupportCentre for any of the following matters:

  • Agreement/Contract discussions
  • Technical / Installation / Security queries
  • Calculation queries
  • Financial queries (invoicing etc)
  • General queries

In addition to these topics, the SupportCentre is used to track special requests, such as:

  • New SAP Installation Number requests
  • Trial License / Test Agreement extensions
  • System number limit changes
  • Extensions
  • System limit changes

Learn more about the SupportCentre in the SupportCentre section of this guide.

DataLounge

The DataLounge is a repository of all QuantityWare software versions, CSPs, Notes and Custom Patches.

To help you download the software that’s relevant to your SAP installations, you can configure the Portal to only display the downloads that are appropriate for your QuantityWare Version and CSP level.

Full access to the DataLounge is limited to people at your organisation who’ve been assigned the “Technical” role in the Portal.

Learn more about the DataLounge in the DataLounge section of this guide.

Systems Manager

The Systems Manager allows you to obtain license keys for each of your QuantityWare installations and provides a centralised list of your systems.

Since Portal v4.0.0, QuantityWare License Keys are instantly generated for any new Systems that you add (for approved SAP installations, on Productive agreements / contracts). See License Key Generation below.

If you’re testing the QuantityWare solution, you can use the Systems Manager to request short-term license keys.

Full access to the Systems Manager is limited to people at your organisation who’ve been assigned the “Technical” role in the Portal.

Learn more in the Systems Manager section of this guide.

Customer

The Customer area of the Portal provides you with a summary of the records we have for your organisation, including address, agreement / contract / invoicing details, email-based reminder configuration and the people (Contacts) within your organisation who can perform specific functions within the Portal.

The above details can be modified – some directly, some via tickets to QuantityWare – by Contacts at your organisation with the appropriate roles.

Learn more about the Customer area in the Customer Profile section of this guide.

Alerts & Notices

Alerts

The continued operation of your business is key issue and to prevent any issues surrounding License Key expiries we provide a range of alerts and notices to ensure you’re informed of any upcoming expiries or issues.

The following alerts are provided within the Portal:

  • License Key expiries – approaching and expired (visible to Technical contacts)
  • Agreement/Contract expiries – approaching and expired (visible to Application / Management / Financial contacts)
  • Raised Invoices – due and overdue (visible to Financial contacts)
  • Notices from QuantityWare (visible to all contacts)

Expiry / invoice alerts above are mirrored via nightly email reminders, which are sent out on key dates prior to expiries / due dates, e.g.: License Key emails are sent to all Technical contacts 100 days prior to expiry, then 60, 30, 10, 5 and 1 day(s) prior to expiry – and once expired. You are free to specify further recipients of such e-mails.

Notices

Aside from alerts, we provide email notices to you in various circumstances, including:

  • When you raise a support ticket in the Portal
  • When a ticket is assigned to you / comments have been added
  • When new/extended license keys have been generated (you’ll get this if you have a Technical role)

License Key Generation

When you add one or more BCP or BCG systems via the Systems Manager, a QuantityWare license key is instantly generated as soon as you save your changes.

This is a major change, which streamlines systems maintenance for everyone.

License Rules

To support the automated generation of license keys, the following rules have been put in place:

  • License key expiries are directly linked to the current “agreement validity expiry”, which is:
    • For test agreements, the end date of the test agreement
    • For productive agreements, the end date of the last paid-for yearly/quarterly period
  • SAP Installation numbers are selected from a specific list
    • This reduces the chance of error when adding new systems and helps speed system addition
    • SAP Installation numbers can be maintained via the Systems Manager
  • Default number of systems within the portal:
    • This is set based on the scale of your QuantityWare agreement
    • You can request system limit increases if required
    • IMPORTANT: You still have no limits to the number of systems that you can request under your usage agreement. This initial restriction is a security measure to prevent eventual misuse of the automatic key-generation functionality

Adding Flexibility

The reason for license key expiry is usually the responsibility of your organisation’s financial or agreement representatives. i.e. the expiration date of usage agreements defines the expiration date of license keys; however, to provide some flexibility to your organisation’s technical contacts, the following exceptions have been put in place:

  • If licenses are about to expire on a test agreement, technical contacts may request a test agreement extension via a special button in the Systems Manager
  • If configured for your organisation and if licenses are about to expire on a productive agreement, we allow a one-off 31 day “emergency extension” of all productive licenses. This can be performed with a single click in the Systems Manager. This function provides system keys to keep your systems running, it does not extend your agreement validity.
  • Special 28-day “trial licenses” can be generated for non-licensed software – e.g., for BCG if you currently have a license for BCP
    • This allows you to try out our alternative software solutions alongside your currently licensed software
    • Once generated, you can request extensions of these trial licenses using the “Request Trial License Extension” button within each system’s details

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