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Questionnaire Overview

Our self-assessment questionnaire is used by prospective and existing customers to determine their position on our pricing matrix, ensuring the costs charged for our BCS solution fairly reflect each organization’s usage profile.

To do this, the questionnaire gathers three key pieces of information:

  • Scale – The size of your organization (national, continental or global)
  • Usage – The complexity of your organization’s configuration (simple, standard or complex)
  • Software – Whether you choose to use quantity calculations from the products BCP and/or BCG, or manage and validate your existing legacy calculations with the products CTP and/or CTG.

This key information is determined from your answers to several multiple-choice questions.

When to Complete

Prospective Customers

Organizations wishing to sign up to a paid BCS usage agreement need to complete the questionnaire as a first step.

If you wish to test BCS prior to purchase, you should complete a Test Usage Key Request, and complete a questionnaire at a later point in time.

Existing Customers (Productive)

Organizations with a productive BCS agreement are required to perform an annual appraisal of their previous year’s questionnaire results, in order to renew their BCS usage agreement (ensuring provision of usage keys and support).

Existing Customers (Testing)

Organizations testing BCS and wishing to enter a productive BCS agreement must complete the questionnaire as a first step.

How to Complete

Providing accurate information

It is vital that the information provided by you in the questionnaire is accurate, as this information is used as the key input for commencing or continuing a legally binding agreement between your organization and QuantityWare.

Preparing your answers

To assist you with the completion of the questionnaire, we provide an “offline” copy of the questionnaire, which you may use to discuss your organization’s answers with your colleagues.

If required, please download a copy of the offline Usage Questionnaire PDF.

Accessing the Questionnaire

The self-assessment questionnaire is available on the QuantityWare Service Portal; accessed from the navigation menu on the Service Portal login screen.

Organization and Contact Details

Prior answering the questions, we require you to enter your organization details, your contact details and the detail of the manager who will sign-off the completed questionnaire.

This is required so that we can get in touch with you to provide a quote, along with test usage keys for your selected BCS software if required.

We require a “manager / sign-off” contact to be specified, as they will provide digital sign-off for the completed questionnaire prior to processing by QuantityWare. If you have the authority to fulfil this function, you may specify your own details as the “manager / sign-off” contact.

Questions

Each of the questions are multiple-choice and must be answered for each product selected (where applicable).

A question will often be preceded with background information that explains the reason for the question, with links to information that will help you provide an accurate answer:

The questions are split into three categories, in the following order:

  • BCS Product Selection
  • Scale determination
  • Usage determination

To complete the questionnaire, you must answer every question.

Your Results

Once all questions are answered, we display a results summary below the questions, showing, for each of the products you selected:

  • Software name
  • Calculated classification (scale / usage)
  • Annual price

Any discounts are displayed, along with an explanation behind the discount logic.

Below the list of selected products is a total price.  Please note that all prices displayed are Net (i.e. excluding all taxes, duties, tariffs etc.) and may be subject to change.

Condensate Add-On

A “Condensate Add-On” may be required if you specify that your organization processes “Condensate” via your Gas operations.

This is because Condensate calculations require the use of a petroleum quantity conversion standard, which is not supported by BCG or CTG.

Our “Condensate Add-On” allows you to perform productive condensate calculations (BCG) or validate legacy calculations (CTG), without requiring the full BCP or CTP product, and is provided at a discounted rate.

The add-on is only required if one of the following is true:

  • You have not selected a Petroleum product
  • Your Petroleum product is CTP, and your Gas product is BCG
  • Your Petroleum product is the same type (BC* / CT*) as your Gas product, and the Petroleum product is a lower scale than your Gas product

Submitting

To submit the questionnaire, read through the notices shown in the “Submit Results” section of the screen and confirm you understand, complete the ReCAPTCHA challenge and click “Submit Results”.

If there are any issues with the data you have entered, or you missed any key data, a message will be shown describing what needs to be changed.

If there are no issues found, your questionnaire will be submitted.

On the submission confirmation screen, you will have an opportunity to download a PDF copy of your completed questionnaire for review:

You will be sent a confirmation email that the submission has been completed and requires sign-off from your manager. The manager will be sent an email containing a link to approve your results.

Next Steps

Approval / Rejection

Firstly, the manager / sign-off contact must choose to either approve or reject the completed questionnaire.

They will receive an email containing a link to approve / reject the completed questionnaire. On clicking the link, they will be taken to a page which shows the completed questionnaire along with the option to approve or reject the questionnaire:

The manager / sign-off contact then decides to:

  • Approve – the questionnaire will be marked as “approved” and sent to QuantityWare for processing.
  • Reject – the questionnaire will be marked as “rejected” and flagged for deletion. You will be required to complete a new questionnaire. Please speak with your manager to understand why the rejection occurred prior to resubmission.

QuantityWare Processing

Next, QuantityWare will process the questionnaire in order to confirm your organization’s agreement with QuantityWare:

  • Prospective customers – we will be in contact via the Portal / email with any questions and begin the process of establishing an agreement with your organization.
  • Existing customers – we will be in contact via the Portal with any questions and begin the process of renewing the agreement with your organization.

Once the agreement is in place, a valid purchase order has been received or invoices have been paid, productive usage keys and full Service Portal access for your selected software will be provided for the agreed payment period.

Viewing Completed Questionnaires

If you are an existing QuantityWare customer, you can access your organization’s previously processed questionnaires in the following areas:

Customer Profile

Navigate to the Customer Profile, then the “Questionnaires” tab to view a summary of your organization’s most recent questionnaire, and a list of all previous questionnaires.

Click on any one of the questionnaires to view the results summary and full list of answers. You can also download a PDF copy of the completed questionnaire from within the questionnaire viewer.

SupportCentre

Each completed questionnaire is assigned a ticket in the Portal, which is assigned to your organization on completion.

Filter the category in the Ticket List to “Usage Questionnaire” (and remove any other filters) to easily view them.

Click on a Usage Questionnaire ticket, then the “Questionnaire” tab to view the results summary and full list of answers. You can also download a PDF copy of the completed questionnaire from within the tab.

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