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v6.9.0 (2022-06-22)

Ticket PDF Downloads

  • Added ability to download a PDF copy of a Ticket
    • This provides an offline record of a Ticket and its history, required in some organisations for record keeping
  • Simple filtering/sorting added
    • Messages can optionally be filtered to show replies, or replies and downloads only
    • Messages are sorted by date, either ascending or descending
  • More details are available on the SupportCentre Guide

Navigation Enhancements

  • Improved pop-up “Action Buttons” dialogue on mobile view to prevent confusion between “Close” (pop up) and “Back” (to the previous page)
    • Close button is now a red icon + cross, moved to the corner of the popup
    • Back button now states the name of the page that will be returned to
  • Tweaked page breadcrumbs for better consistency at top-level pages

PDF Generation Enhancements

  • Reduced Usage Questionnaire PDF generation speed by approximately 30%

Customising Downloaded File Names

  • You can now choose to include the Ticket number in the file name of each downloaded attachment.
  • This is configurable in the My Profile page, via the new Settings tab.

General Enhancements

  • Tweaked ordering of packages in DataLounge to order by date, then name, to help users better understand patch order
  • Disabled SAPStore functionality on Usage Questionnaire
  • SupportCentre list position remembered when clicking the browser “back” button when viewing a Ticket
  • Additional QW troubleshooting tools added
  • Other QW Team functionality added
  • Bug fixes & security enhancements

v6.8.0 (2022-01-20)

Email Enhancements

  • Email formatting has been improved for better readability and stronger branding
  • Ticket emails tweaked to make required actions clearer / more accessible

Copied Contacts Enhancements

  • In the “Copied Contacts” dialogue in a ticket, those contacts who are following the ticket themselves and the contact currently assigned the ticket are indidicated
  • If a contact chooses to stop following a ticket, and they have been copied on it, they will receive a warning to provide the opportunity to remove themselves from the copied contacts list also.

General Enhancements

  • Future theming features added for testing by QW Team prior to wider release
  • Additional QW troubleshooting tools added
  • Other QW Team functionality added
  • Bug fixes & security enhancements

v6.7.0 (2021-12-16)

Purchaser Support

  • Added support for organisations outsourcing financial and/or contractual matters to an external “Purchaser” organisation
  • Whan a Customer has a Purchaser assigned:
    • Contacts are set as Customer or Purchaser Contacts
    • To support separation of duties, Financial/Contractual Roles may only be assigned to Purchaser Contacts. Other Roles may only be assigned to Customer Contacts
    • Tickets raised by Customer Contacts are not visible to Purchaser Contacts, and vice versa, unless specifically shared

Customer Country Selection

  • Customer countries are now selected from a drop-down list, rather than in free-text
  • This will support future Portal functionality, and provides an easier and more accurate and consistent method to maintain Customer data
  • All existing Customer country data has been converted

Password Reset – Logic + Messaging Improvements

  • Improved code expiry logic to prevent issues experienced by some users with Password Reset
  • Improved password reset email content for easier reading

External Access – Messaging Improvements

  • Added contextual information to “Access Denied” external access page, to better explain reason for denial of access (e.g. “External access has expired”)
  • Added link to login to portal to “Access Denied”  external access page, to aid login for any existing Portal Users clicking on an expired external access link
  • Improved email content for easier reading

General Enhancements

  • Various QW Team functionality added
  • Customer/Primary email synchronisation added
  • “Foundational” roles added to support Purchaser Contacts
  • Bug fixes & security enhancements

v6.6.0 (2021-09-08)

External Access – Two Factor Auth Enhancements

  • Simplified the language displayed on the “Enter Code” input form
  • Removed possibility for multiple codes to be generated in a short period, to prevent confusion regarding which code should be entered

SAPStore Support

  • Added SAPStore pricing to the Usage Questionnaire, to reflect the new ability to purchase BCS via SAPStore

Attachment Sharing Comment

  • When a QW Team member shares a Ticket attachment with an external email address, the comment entered by the QW Team member is included in the “File Shared” comment added to the Ticket.

General Enhancements

  • Various QW Team functionality added
  • Bug fixes

v6.5.0 (2021-08-27)

SAP_BASIS / BCS Release Specification

  • Added requirement for Customers to specify both BCS Release and SAP_BASIS for Test / Productive environments
  • This information is required to allow QuantityWare to provide better, more targeted support
  • SAP_BASIS and BCS Release are now entered via the Systems Manager (moved from Customer Profile)
  • If an older and unsupported BCS Release is specified, a warning will be shown with a link to upgrade documentation

TUKR Changes

  • Support for creating long-term “Demo Agreements” (available pending discussion) has been added to the TUKR
  • On activating / rejecting a TUKR, the requestor now receives an email to state this has occurred
  • Various language tweaks

General Enhancements

  • Various QW Team functionality added
  • Bug fixes

v6.4.0 (2021-07-28)

Broadcast Email Enhancements

Improved formatting of Portal “Broadcast” emails

    • Header image shown at top of email
    • Text formatting improved
    • Button support added

This will support future emails to Contacts regarding items such as BCS releases and quartlerly standards / QuantityWare updates

General Enhancements

  • Bug fixes

v6.3.0 (2021-07-22)

SupportCentre Attachments

Enhanced the SupportCentre file attachment functionality:

  • Multiple files can be selected + downloaded in zip form
  • Files can be shared by QuantityWare with external email addresses, for secure file transfer with, for example, an invoicing department in an organization that has no specific Portal account
  • Shares can be viewed by Customer Contacts
  • UI enhanced to allow for sorting, multiple file removal and viewing of shares and additional file information

Usage Questionnaire “SMall Customer” Support

Added logic to the Usage Questionnaire to apply the Small Customer Special Usage Fee if the organization’s profile supports it:

  • If an organization is calculated to require one BCS Product only, with National scale and Simple usage, a “Small Customer” question is asked
    • The “Small Customer” question requires the SAP Seats and BOEPD Processed to be provided
  • If the “Small Customer” question is answered with SAP Seats and BOEPD Processed below a certain level, the Small Customer Special Usage Fee is automatically applied to the results
  • The question and, if applicable, discount is included in the downloadable PDF of results

IP Address Change Warning

Portal sessions are tied to a Contact account and the user’s device’s IP Address. If the device’s IP Address changes, the session is considered invalid.

Previously a generic “session expired/invalid” alert was shown in this case, however a new “Your IP Address Has Changed!” alert is shown:

  • Explains that client IP has changed and session is no longer valid on the device
  • Advises the possible cause of this (VPN join / disconnect, or a company network issue)
  • Explains that changing IP address back to the previous will allow the session to continue

Two Factor Authenication Improvements

Tweaked the Two Factor Authentication logic as follows:

  • A new code can only be requested after the currently generated code expires
  • Codes are valid for five minutes (up from two minutes)

This resolves confusion and issues in the following circumstance, as experienced by a user:

  • Code email takes a while to be received by a user
  • User assumes email didn’t send and requests another code
  • User recieves the original email, containing the now-replaced code
  • User uses the original email, and the code fails (as it has been superceded by the as-yet unreceived email)

General Enhancements

  • Pop up menu support enhanced on mobile/small screen devices
  • Various QW Team functionality added
  • Font Awesome / TinyMCE upgraded
  • Bug fixes

v6.2.0 (2021-05-12)

Usage Questionnaire / TUKR Links

Added the ability for a QW Admin to send a link to a TUKR for an organization with an approved Usage Questionnaire:

  • This automatically completes the organization and requestor details based on the Usage Questionnaire details
  • Allows for easy, fast completion of the TUKR to obtain Test BCS Usage Keys

General Enhancements

  • Halved Usage Questionnaire PDF generation time
  • Various QW Team functionality added
  • Bug fixes

v6.1.0 (2021-04-23)

Portal Welcome Emails

Added new “Welcome to the Portal” / “You have been assigned new Roles” emails to the Portal. These are sent when a Contact is added to the Portal, or one or more Roles have been assigned to a Contact respectively.

  • “New Contact” email content:
    • Welcome to the Portal
    • Link to set password
    • Overview of Portal benefits
    • List of Contact Roles
    • Descriptions of each assigned Contact Role
  • “Roles Added” email content:
    • Intro to explain new Roles added
    • List of Contact Roles
    • Descriptions of each assigned Contact Role
    • Reminder of Portal benefits

SupportCentre Enhancements

  • Added Ticket overview / information to Ticket Update emails
  • Added pop-up messages to alert a Contact viewing a Ticket that actions have been made on the Ticket that require a refresh to view (e.g. a Usage Questionnaire re-opening)
  • Added each Contact’s Roles to the “Copy Contacts” dialogue (for easier selection of Contacts with specific roles in an organization), and added “(you)” after the name of the Contact using the Portal for clarity

General Enhancements

  • Improved “request extension” button functionality on Systems Manager for Test Agreements
  • Various QW Team functionality added
  • PHP 8.0 support added
  • Bug fixes

v6.0.0 (2021-03-20)

SUpportCentre “Conversations”

The Support Centre has been enhanced with new “Conversations” functionality, which provides the following improvements:

  • Ticket Lock Removal
    • Multiple Contacts can edit a Ticket simultaneously
  • Dynamic Replies / Editing
    • On sending a reply to a Ticket, or changing the status of a Ticket, any Contacts viewing the Ticket will be immediately notified
  • Enhanced Email Notifications
    • Contact details are now stored at Customer, not Role, level
    • This makes data entry / maintenance easier, and permits the simplified Role selection above
  • “Following” Tickets
    • Users may choose to “Follow” a Ticket, meaning they will receive notifications of all changes on the Ticket, even if it is not currently assigned to them
    • On raising a Ticket, or replying to a Ticket, following is automatically enabled. This can subsequently be disabled within the Ticket
  • “Copying” Contacts
    • If desired, a Contact may “copy” other Contacts from their Customer on a Ticket
    • As with following, a copied Contact will receive notifications of all changes on a Ticket, regardless of assignment
    • Any Portal Contact on the Customer may add/remove themselves or others from the copied list
    • Only Portal Contacts may be copied currently
  • Better Drag & Drop support
    • Multiple files may be dragged-and-dropped into a Ticket
    • Only the “reply” area of an opened ticket may have files dragged into it
      • This resolves an issue where dragging a file into the Ticket when the “reply” tab is not currently shown would upload the file to the “hidden” tab with no visual confirmation
  • UI Improvements
    • Reply UI designed to require less scrolling on mobile
    • Better on-screen notifications for changes occurring
    • Contextual messaging for “special” Tickets
    • New “Ticket status” icon / area added to page header

External Access

  • Standardised “External Access” model created
  • Supports two-factor authentication (2FA)
  • Logging of successful/failed accesses added
  • Currently used for Usage Questionnaire, but will be used in new Portal functionality added in late 2021

Usage Questionnaire

  • Submitted Usage Questionnaires can be discussed with QuantityWare within the Portal
    • This is using the new External Access system, alongside the new Conversations system
  • Questionnaires can be reopened for editing (rather than requiring a replacement Questionnaire to be submitted)
  • Questionnaires can be confirmed without first assigning to a Portal Customer

General Enhancements

  • Various QW Team functionality added
  • Code cleanup
  • Bug fixes

v5.2.0 (2020-12-01)

Ticket Auto-Closure Display

  • Added the date of the automatic closure of a Ticket to the Ticket Overview

v5.1.0 (2020-11-21)

Usage Key Extensions

  • Enhanced the self-performed emergency Usage Key extension logic with a clearer, more consistent policy
  • Added an “Emergency Extension Ticket” so Contacts who have already performed an emergency Usage Key extension can request a further extension from QuantityWare

General Enhancements

  • Clearer messaging for Agreement / Usage Key expiries
  • Various QW Team functionality added
  • Code cleanup
  • Bug fixes

v5.0.0 (2020-10-24)

New Contacts Manager

The Contacts Manager has been redesigned, and provides the following improvements:

  • New UI
    • Contact Roles are shown in a grid, with rows as columns, and Contacts as rows
    • In most cases, all Contacts can be viewed without scrolling on page load
    • Each Contact can be “expanded” to allow their Customer Contact information to be viewed/edited, and to view more details of their selected Roles
    • Mobile support has been enhanced for an easier experience
  • Simplified Role selection
    • To add/remove a Role to/from a Contact, just select the appropriate check box for that Role and Contact
    • For each Contact, Roles are now shown as a list of check boxes
  • Simplified Contact data entry
    • Contact details are now stored at Customer, not Role, level
    • This makes data entry / maintenance easier, and permits the simplified Role selection above
  • Enhanced feedback
    • Data validation occurs as you edit Contacts, so issues are easier to catch
    • Changes are highlighted as you edit Contacts, to help catch any mistakes prior to saving
    • The number of Contacts assigned to each Role is displayed at the top of each Role column
    • Required roles (for which at least one Contact must be assigned) are clearly displayed, and show in error if no Contacts are assigned
  • On-screen help
    • An information icon is shown on each Role column, which when selected will display information about the Role, including:
      • Contact’s responsibilities
      • Portal permissions granted
      • Automated expiry/reminder emails recieved
    • An information icon is shown in each Contact’s expanded details, which when selected will display a list of all Roles’ information

General Enhancements

  • “Saved changes successfully” notifications appear as pop-ups to help reduce scrolling
  • Reminders page has been modified to support new Contacts Manager system
  • Various QW Team functionality added
  • Roles/permissions system enhancements
  • Code cleanup
  • Bug fixes

v4.15.0 (2020-07-24)

Ticket Priority Changes

General Enhancements

  • Portal status monitoring added
  • Bug fixes

v4.14.0 (2020-07-24)

Usage Key Terminology

To accurately reflect the nature of the agreements between QuantityWare and our customers, the following changes have been made:

  • Licenses are now named “Usage Keys” throughout the Portal.
  • License Questionnaire is now named “Usage Questionnaire”
  • Test License Request Form is now named “Test Usage Key Request” (TUKR)

General Enhancements

  • Bug fixes and UI tweaks

v4.13.0 (2020-05-26)

Security Enhancements

  • Portal accounts are now suspended after consecutive failed logins, requring an unsuspension request to restore access
  • Portal users are emailed if a failed login occurs against their account
  • Password requirements enhanced
  • ReCaptcha v3 (with fall-back to v2) added to login screen

Contact Titles

  • New Portal accounts now require a title (e.g. “Mr”, “Mrs”, “Mx”)
  • This is visible within the Contacts Manager and within tickets, further enhancing our customer communications
  • Existing Portal user may select a title for their account via the “My Profile” screen

General Enhancements

  • Login screen UI improvements
  • QW-raised tickets for a customer may now be closed by that customer’s users
  • Improvements to messaging clarity
  • Various QW Team functionality added
  • Several bug fixes and performance tweaks

v4.12.0 (2020-03-06)

General Enhancements

  • Dashboard tweaks to allow resizing of button grid
  • Various QW Team functionality added
  • Several bug fixes and performance tweaks

v4.11.0 (2020-02-07)

Improved Alerts and Messaging

  • Added post-login alert popups
  • These alerts can related to actions required for a customer, or informational messages from QuantityWare
  • This provides better visibility to upcoming issues, allowing faster resolution of issues

Confidential Replies

  • Added ability to mark a ticket reply as containing confidential information
  • This prevents the reply contents being added to that ticket’s notification emails (e.g. “New Comment Added” or “Ticket Assigned To You”)

Login Security

  • Changing an account’s primary email / user name now requires approval from QuantityWare
  • This is to protect against fraud, preventing the unauthorised transfer of a Portal account from one person to another

Separation of Duties

  • Contacts Manager now recommends that customer roles are shared across at least two people

Other

  • Improvements to “Content Template” functionality for QW Team
  • Various other QW Team functionality added
  • Bug fixes

v4.10.0 (2019-11-23)

Usage (License) Questionnaire

  • Added new “online” Questionnaire processing
  • This allows for secure online submission, approval/rejection and processing of Questionnaires

Help Improvements

  • Added a link to a relevant page on the QWiki Portal Guide from each page of the Portal, via a new “Help” icon in the footer bar
  • Added a link to the FAQs from the Support menu
  • Display useful information when raising certain ticket types, to help with speed of processing tickets

Ticket Auto-Closure

  • Tickets of certain categories will now automatically close after long periods of inactivity
  • A week prior to closure, warning emails will be sent out in case a user wishes to keep a ticket open
  • Optionally, tickets can be flagged to “remain open”
  • If closed, tickets can be opened by replying to them

First / Last Name Split

  • Contact names are now split into first and last name(s) to aid our communications with our users

Session restrictions

  • Users may only be logged in from one location at a time
  • This helps secure our users’ accounts, and prevents misuse

Editor Upgrade

  • Upgraded the editor from TinyMCE 4 to TinyMCE 5

UI Improvements

  • Replaced standard browser pop up dialogs with custom, more flexible dialogs
  • This allows for:
    • Text styling in popups for better clarity
    • Context-specific buttons (e.g. “Submit”/”Safe Draft” vs “Ok”/”Cancel”)
    • “Theming” of the popup to clearly differentiate questions, warnings and issues

Contact Change Ticket History

  • Changes activated in Contact Changes tickets are now visible in closed Contact Changes tickets
  • This makes it clear to users and the QW Team as to which changes were made

Other

  • Beta “Content Template” functionality added for QW Team
  • Various other QW Team functionality added
  • Bug fixes

v4.9.0 (2019-07-09)

File Integrity / Checksums

  • For added security, checksums are now added for all new/existing files on the Portal:
    • Ticket attachments
    • DataLounge downloads
    • Training files
  • These are generated when first uploading a file to the Portal.
  • To use the checksum functionality:
    • Copy the checksum to the clipboard by clicking the “checksum” icon by any file.
    • Download the file.
    • Generate a checksum with third party software based on the file.
    • Compare the checksums – if they match, the file has not been modified since QW / a contact uploaded the file to the Portal.
  • Algorithm used: SHA-512

Other

  • Bug fixes

v4.8.0 (2019-07-09)

General Enhancements

  • Various bug fixes and performance tweaks

v4.7.0 (2019-06-26)

Ticket History

  • Improved look and feel of Ticket History
    • Easier identification of comments from a contact, a contacts’ colleages and QW
    • Icons to clearly show different action types
    • Original ticket description added to start of ticket history
    • Comments-only history added to below “Reply” text area

Software Ticket Type

  • Added “General / Software” ticket type, for general, non-technical queries regarding the QuantityWare software

Other

  • Bug fixes

v4.6.0 (2019-04-03)

Performance Enhancements

  • Dramatically improved the performance across the Portal (specifically on the ticket list and in processing of certain ticket types)

Other

  • Internal enhancements to Tech Notes
  • Internal bug fixes

v4.5.0 (2019-03-30)

Ticket Locking Enhancements

  • Major improvements to Ticket Locking, allowing for near-instant unlocking and allowing those viewing a “locked” ticket to edit it as soon as it’s unlocked
  • Added “View Mode” to tickets to allow a user to view a ticket without locking it:
    • Accessed from the Ticket List by right-clicking a ticket and selecting “View Ticket”
    • View-by-default is enabled by clicking the pencil icon to the top right of the ticket list and selecting “View by default”

Other Ticket Improvements

  • Ticket list columns combined and reordered for a cleaner, clearer list.
  • Ticket list dates modified to show updated/raised dates in a “friendlier” format
  • Ticket list attachments indicator / filter added
  • Ticket list rows per page / refresh time integrated into main list (separate filters section removed) with instant-update (no page refresh required)
  • Closed tickets are automatically reopened if replied to

Portal Issue Ticket

  • A new ticket type, “Portal Issues” has been added
  • Use this ticket to report any issues found with the Portal so we can act on them quickly

Systems / Installations

  • Systems Manager / TLRF updated to support client-restricted installations:
    • On these installations, BCS usage keys are provided for single clients on system, rather than for every client on a system
    • Client-restricted installations are useful for those customers running QuantityWare on an installation shared with other companies
    • Default to non-client-restricted, as in most cases this restriction is not required / desired
  • System name is now required for new systems added on the Systems Manager

Other

  • SMS notifications functionality added for QW Team (internal testing)
  • Internal bug fixes

v4.4.0 (2019-01-29)

Privacy

  • Updated data protection notice on TLRF to link to full privacy policy page

Other

  • Minor UI tweaks for Customer alerts
  • Improved ticket lock/unlock functionality (to better remove locks on browser close)
  • Bug fixes

v4.3.0 (2018-12-14)

Usage (License) Questionnaire

  • BCP / CTP Condensate added to Questionnaire
  • This allows Customers to select BCG / CTG on the Questionnaire and, if required, have BCP Condensate automatically added to their configuration
  • BCP / CTP Condensate is an affordable, customised version of the full BCP / CTP solution, which focused solely on Condensate products, and very useful if a Customer only processes gas products and condensate (which acts and is classed as a liquid)
  • Improved Questionnaire PDF output / support for all UTF8 characters

Other

  • Bug fixes

v4.2.0 (2018-11-28)

Training Courses

  • Added interactive Training Courses / training documentation downloads to DataLounge (for Certified Consultant course participants)

File Downloads

  • Support all file names with spaces in all browsers (resolving Firefox issue)

BCS / SAP Versions

  • Added selection of “SAP Version” to the Test Usage Key Request (Test License Request Form), which helps set the appropriate BCS version for which to provide downloads for new Customers

System Usage Keys

  • In the Systems Manager, only show Usage Keys that’re still valid (i.e. hide expired Keys)

Other

  • Bug fixes

v4.1.0 (2018-10-09)

SAP Versions

  • Added SAP Version selection to Test Usage Key Request (Test License Request Form)
  • Depending on the SAP Version specified, the matching BCS Software level is automatically selected for a Customer to ensure the appropriate set of software updates is displayed in the DataLounge

v4.0.0 (2018-10-01)

Automatic Usage Key Generation

  • When you add one or more BCP or BCG systems via the Systems Manager, a QuantityWare usage key is instantly generated as soon as you save your changes
  • This is a major change, which streamlines systems maintenance for everyone. Read More

Tabbed Interface

  • Provides fast and easy access to information within the Portal by splitting up the content of each screen into logical tabs

Systems Manager Improvements

  • Systems are displayed as “summary rows”, which when clicked expand into further details
  • Provides “at a glance” overview of all systems

Other

  • UI / error feedback improvements
  • Bug fixes

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