How do we renew our annual usage agreement?

Other terms: renewal, extension, license.

All agreement correspondence should be conducted via the service portal by opening an “Agreement”-ticket. To open and process such tickets your user must have one (or more) of the following roles:

• Agreement
• Management
• Purchaser

In the ticket header, there is a description as to how to proceed.

The process overview is:

• Customer confirms / modifies contact details
• Customer confirms / modifies the current Usage Questionnaire (previously License Questionnaire)
• Customer defines if:
  • a quote is needed
  • anything has changed since the last invoice from QW, e.g. the invoicing process or addresses
  • any additional documents are required, e.g. certificate of fiscal residence, W-8BEN-E, etc.
• QuantityWare (QW) provides a quote and additional documentation, if required
• Customer confirms agreement changes (if any have been made)
• Customer provides Purchase Order (P.O.)
• QW provides:
  • invoice
  • extended usage keys
• Customer pays invoice
• QW provides:
  • usage keys for the next period
  • payment receipt confirmation
  • entitlement document, if required
• Customer closes ticket

Categories: Procedural FAQs

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