What is included in “Annual Usage”?

A valid Usage Agreement provides the following benefits:

• Usage of our software to the extent defined by the Usage Questionnaire answers
• Access to the QuantityWare service portal, providing:
  • Ticketing system for issue reporting and resolution
  • Self-service usage key generation
    (for every requested SAP System within the scale of the agreement)
  • Portal user management
  • Installation files
  • Maintenance files
  • Agreement data
• Maintenance request support (see here for details and priorities).
• Upgrade rights (i.e. from BCS 30A (NetWeaver) to BCS 30B (S/4)).
• Access to our “new requirements & continuous Improvement” service.

This is a brief high-level overview, prospective customers can receive a reference agreement upon request via a service portal ticket.

Categories: Pricing & Usage FAQs

Back to FAQs