What is the QuantityWare support procedure concerning new quantity conversion requirements – “Development” tickets ?
New requirements for supported products must be raised via a ticket (category “Development”) in the QuantityWare Support Portal.
QuantityWare experts analyze such new requirements and perform a feasibility appraisal upon which an implementation decision is made. If a new implementation is to be provided, one of the following delivery options will be supported:
- New implementations are shipped within the next planned CSP. See note 000086 for details concerning the BCS support and release lifecycle.
- If the new requirement needs to be solved faster, it may be solved either via:
- Advanced Development (AD) – also possible for new standard version support, or
- Generic Customer Development (GCD)
Read note 000099 for details concerning AD and GCD developments.
QuantityWare has a clearly defined continuous improvement strategy. Core of this strategy is the BCS Supported Products Manual, which defines all oil & gas products for which QuantityWare already offers or plans to offer implementations of quantity conversion standards, depending on the availability of national/international measurement standards and customer requirements. For a detailed list of standards supported with BCS, refer to the document “Supported Standards Manual” for each specific BCS product and release level:
Note: For currently listed (supported) measurement standards, QuantityWare regularly checks for new versions. As a part of the continuous improvement strategy, measurement standard updates are usually provided within the next planned CSP and/or as an AD. All updates are announced in the news item section of our website and are included into a new version of the relevant BCS Supported Standards Manual. Note 000101 contains a comprehensive list of all currently planned updates and new standard development inclusions.
Categories: BCS Generic Customer Developments FAQs | Support FAQs
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