What is the QuantityWare support procedure concerning “Calculation Issue” tickets?

If you encounter a SAP QCI or MQCI related error message during a BCS implementation project, or if you question a calculation result, you can raise a ticket with the ticket category “Calculation Issue” via the QuantityWare Service Portal.

1. The QuantityWare support procedure for such tickets is defined in the QuantityWare Remote Support Manual.
2. As outlined in the ticket information box (see below), you are ecnouraged to check the FAQ; if you do not find a solution there, you must fill out a Calculation Issue Questionnaire and attach it to this ticket:
   
3. Read Note 000052 and the Support Service Priority Definition Manual – page 11 – Calculation Issue – for additional details.
4. Note 000073 provides all information concerning the automated test scenarios, that need to be defined & created during the implementation phase of QuantityWare BCS.

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