Why is it necessary to use the QuantityWare service portal?

It is defined in QuantityWare usage contracts, that the QuantityWare Service Portal (https://service.quantityware.com) is the single channel of communication for all service issues.

Note: QuantityWare internal security policies explicitly forbid QuantityWare staff to send e-mails with attachments to customers or prospective customers.

The QuantityWare Service Portal provides the following advantages:

• Secure (HTTPS-encrypted) document transfer and communications
• Monitoring by multiple members of the QuantityWare team
• Easily accessible history of past queries
• In-line with good business practices (transparency and accountability)

Contact your organization’s “Cust. Admin.” or “Manager” portal contacts to request a Portal user if you do not have one.

You can learn more about the QuantityWare Service Portal here: https://www.quantityware.com/support/portal/overview/

Categories: BCS Security & GRC FAQs | Procedural FAQs | Support, Procedures & Pricing FAQs

Back to FAQs